It normally takes 3-5 days for us to process your order. Please note that this does not include holidays and weekends. We don't count weekends.
At My Pain Relief Doctor our goal is to offer you the best shipping options, no matter where you live. Every day, we deliver to hundreds of customers across the Australia, ensuring that we provide the very highest levels of responsiveness to you at all times.
All days are business days ( Processing + Shipping )
We are facing a very high demand. Orders may take up to 25 business days to be shipped out.
Free Australia Shipping
Insured & Tracked Shipping: 7 - 15 Days
Shipping time is estimated and commences from the date of shipping, rather than the date of order, and can take longer than expected date due to invalid address, customs clearance procedures or other causes.
We're improving our delivery process to make your packages even safer, so there may be a 2-10 business day delay in processing your orders due to high demand, sometimes 2 extra days.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at email@example.com.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at firstname.lastname@example.org.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.