Processing Time
It normally takes 3-5 days for us to process your order. Please note that this does not include holidays and weekends. We don't count weekends.
At My Pain Relief Doctor our goal is to offer you the best shipping options, no matter where you live. Every day, we deliver to hundreds of customers across Worldwide, ensuring that we provide the very highest levels of responsiveness to you at all times.
All days are business days ( Processing + Shipping )
We are facing a very high demand. Orders may take up to 25 business days to be shipped out.
Free Worldwide Shipping
Insured & Tracked Shipping: 7 - 15 Days
SHIPPING DELAYS
Shipping time is estimated and commences from the date of shipping, rather than the date of order, and can take longer than expected date due to invalid address, customs clearance procedures or other causes.
We're improving our delivery process to make your packages even safer, so there may be a 2-10 business day delay in processing your orders due to high demand, sometimes 2 extra days.
NOTE:
Delivery time only starts after buyers’ payments have been cleared and the item has been dispatched from our warehouse (usually 1 -2 working day after receipt of cleared payment).
We are unable to guarantee a delivery on any specific dates or times as this is not something our delivery partners would be able to guarantee neither.
Due to ongoing COVID restrictions being placed in different states and natural disasters from time to time, delivery time frames can be affected and your patience in these cases is appreciated.
Undeliverable Packages
In the unlikely event that your parcel is returned to us, our customer service representative will contact you via email.
Inaccurate addressIf there are any address discrepancies with your order the product is returned to us, a customer care team
member will be in touch. A re-delivery cost will occur for any products that are returned to us.
If no one is present when the order arrives and it is being delivered by Australia Post, a notification will be left in the mailbox for you to pick
up your parcel in your local Post Office. If your item is delivered by Aramex or Allied Express, the arrangement will be made in advance to ensure
your item arrive at your door at your convenience. A re-delivery cost will occur if you are not home at the arranged time.
If your item is a gift, please ensure the receiver knows about it to avoid parcel rejection. A re-delivery cost will occur if the parcel has to be resent.
The expected time delivery given by each courier is for reference only. Delivery might take longer than expected due to various
reasons. If you do not receive your item within 10 business days, please contact our customer service team.
Pick up or arranging your own courier is not available at our warehouse to ensure our distribution centre can dispatch all goods efficiently at all times.